At Toylura, customer satisfaction is our priority. We strive to deliver high-quality toys and products that bring happiness to every child. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
Return Eligibility
You may request a return if:
The product received is damaged, defective, or incorrect.
The item is unused, unopened, and in its original packaging.
The return request is made within 7 days of delivery.
Non-Returnable Items
The following items are not eligible for return:
Used or damaged products after delivery
Products without original packaging
Clearance or sale items
Customized or personalized products
Return Process
To initiate a return:
Contact our support team via email or phone.
Share your order number and product images (if damaged or defective).
Our team will review the request and guide you through the return process.
Refund Policy
Once the returned product is received and inspected, the refund will be processed.
Refunds are generally credited within 5–7 business days to the original payment method.
In some cases, store credit or replacement options may also be provided.
Exchange Policy
We offer replacements or exchanges for:
Damaged products
Wrong items delivered
Manufacturing defects
Exchange requests are subject to stock availability.
Cancellation Policy
Orders can only be canceled before shipment.
Once dispatched, cancellations will not be accepted.
Important Notes
Toylura reserves the right to reject return requests that do not meet the policy conditions.
Shipping charges, if any, are non-refundable unless the return is due to our error.
Contact Information
Toylura Toylura Toy & Gift Store CG-20 Ground Floor, Park Town Commercial Complex Near Aditya World City Ghaziabad (UP) – 201002
